Ore Community Centre - Company Message


Name of Home: ORE COMMUNITY CENTRE
Procedure Title:
Equality Opportunities Policy
Legal Reference 1.0 Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities)
Regulations 2010
1.1
Equality Act 2010
Outcome Statement 2.0 Ore Community Centre Aims To Enable Service Users To:
Express their views, so far as they are able to do so. > Have their privacy, dignity and independence respected.
Have their views and experiences taken into account in the way their activities are structured.
This is because we comply with the regulations and will:
► Recognise the diversity, values and human rights of people who come to
use the centre in a non-discriminatory way. Uphold and maintain the privacy, dignity and independence of people who come to use the services of the centre. Put people who use the centre at the centre of their support by enabling
them to make decisions.
► Provide information that supports people who use the centre or others
acting on their behalf, to make decisions about their support. Encourage and enable people who use the centre to be an active part of their community in appropriate settings.
2.2
We believe that service users should not be discriminated against in their daily lives and how they wish to manage their independence.
2.3
We will not discriminate against, or treat any service user less favourably than another on the grounds of race, ethnicity, marital status, gender or disability
2.4
We believe in the promotion of anti-discriminatory practices and do not condone any form of discrimination whether in the home or workplace
Policy Statement 3.0 We believe that people who use the centre should be provided with a non
discriminatory service and relevant information on which to base their decision in participating in activities at the centre.
We are committed to this in relation to providing a non-discriminatory service by the following
Name of Home: ORE COMMUNITY CENTRE
Procedure Title:
Equality Opportunities Policy
3.1
People who use our services are involved in support that respects their right to make or influence decisions because the Ore Community Centre
C.
> Respects their right to take informed risks, while balancing the need for
preference and choice with safety and effectiveness. Promotes and respects their privacy, dignity, independence and human rights by: a. Placing the needs, wishes, preferences and decisions of service users
at the centre of assessment, planning and delivery of care, treatment
and support b. Ensuring that the environment allows privacy in which the intimate
care, treatment and support needs of the service users are met Having clear procedures followed in practice, monitored and reviewed that ensure staff understand the concepts of privacy, dignity, independence and human rights and how they should be
applied to the people who use the service d. Ensuring that the need to maintain confidentiality or disclose
information is taken account of in the assessment of the individual
circumstances e. Actively listening to and involving people who use services or others
acting on their behalf, in decision making. f. Providing a service which does not less treat a person less favourably
than another on the grounds of race, ethnicity, marital status, gender
or disability
► Ensures that staff recognises and respects the diversity and human rights
of service users.
3.2
Service users support needs are met because:
They are listened to. They, or those acting on their behalf, are involved in assessing, planning
and carrying out their care, treatment and support.
► They receive a service which is non-discriminatory
They are enabled to participate in the activities of the local community so that they can exercise their right to be a citizen as independently as they are able to.
3.3
Choices and preference of the service user are expressed by them or others
acting on their behalf. > The choices of service users are respected and accommodated unless the
choice places other people at risk of harm or injury > Arrangements are in place for someone to act on the behalf of the
service user, where the service user agrees to it or it is legally authorised or required. Any reasonable adjustments are made so that service user is enabled to be involved in decision making.
Name of Home: ORE COMMUNITY CENTRE
Procedure Title:
Equality Opportunities Policy
3.4
People who use the services, or others acting on their behalf, are supported to make informed choices about their support because they are: > Given the information they need to make choices.
Confident that services provided do not treat them less favourably than another on the grounds of race, ethnicity, marital status, gender or disability Are able to discuss the options available to them with a person who: a. Understands their individual needs, choices and preferences b. Knows what the aims and limitations of the day centre are. C. Understands the various choices that the service user could make d. is aware of the consequences of the various choices that the service
user could make e. is able to present the risks and benefits of the options based on
evidence, research or experience.
► Given relevant information to encourage them to change lifestyle
behaviours that are placing their health at risk, so they can make informed choices about whether they wish to lead a healthier life.
3.5
People who live in the home receive support that is provided in a way that ensures their human rights and diversity are respected by:
→ Discussing information about choices in a way they can understand.
► Providing information about what their rights are.
Having staff that are aware of, understand and recognise the person's social and cultural diversity, values and beliefs that may influence their decisions and how they want to receive support.
3.6
People who use the centre are provided with information about:
► The aims, objectives and purpose of the day centre.
► The facilities that is available for their support.
The cost of attending the centre > How to raise a concern or complaint about the service, and how it will be
dealt with.
► Local advocacy services.
People who use the service, or others acting on their behalf, are given encouragement, support and opportunities to:
► Describe their holistic needs and to discuss the impact of their care,
treatment and support on the service user. Raise specific needs or to express concerns relating to equality, diversity and human rights.
3.8
Service users can influence how the centre is run as they are given opportunities to take part in decision making through:
Name of Home: ORE COMMUNITY CENTRE
Procedure Title:
Equality Opportunities Policy
> General discussions with the staff, on an informal basis, as the service
user wishes. → Periodic surveys or gathering of their views.
A service user group made up of people who use the facilities or similar places. The cooperation with local agencies, where they have the right to enter
and view the centre.
► The cooperation with any other relevant user forums.
4.0
The Act sets out a new collective" description for those people covered by The Act who we cannot discriminate against:
Age
► Disability (including mental health and people diagnosed as clinically
obese > Race
Religion or Belief
► Sex
► Sexual Orientation
Gender reassignment (pre or post-operative, transvestites and
transgender people)
► Marriage and Civil Partnership > Pregnancy and Maternity

The Act states that these groups should be known as "Protected Characteristics"